ETS Lindgren RMA

Return Material Authorization

We are happy to assist you with your RMA request. To start the RMA process please fill out the form below. After the completion and submission of the RMA form you’ll receive an order number linked to your RMA request.

Return Material Authorization Form

What falls under Probe Check and test

RMA - Conditional Form ETS-Lindgren

RMA Remarks

 

  1.  The submission of this RMA request will be handled as an order.
  2. Allow approximately 15 working days turn around time after receipt of instrument. When repair is ordered including calibration, the turnaround time can be longer. This is because the calibration is performed at an external lab.
  3.  If applicable, it is strongly recommended that all fibre optic cables (e.g. extension cables) are included in the shipment of the RMA.
  4.  All prices are listed in Euros and do not include VAT.
  5. For products that are shipped under a warranty RMA, but are found to work normally and within specifications, we charge a €150,00 investigation fee.
  6. The fixed repair prices mentioned are only applicable for a single defect. Products having multiple defects, or defects caused by improper usage, are not covered under this fixed repair price.
  7. Products sent to Raditeq for repair without an RMA number will not be processed until an RMA form has been submitted and will have a longer turnaround time.
  8. Note that calibration is only possible in combination with fixed price repair or a check and test.

 

The customer/reseller will need to arrange shipping and cover the transportation costs. On a standard repair this includes shipment to Raditeq and return shipment.

What falls under a check and test

 

  • Functionality
  • Verify frequency response / linearity (all three axes).
  • Visual inspection of probe + fibres.
  • If needed, cleaning of fibres.
  • If missing, mount fibre protection caps.

 

Please note that our warranty conditions apply to all Raditeq products. Also refer to the End of Life guide to see which products are still supported and/or discontinued for service. – End of Life documentation.

  • Verify frequency response / linearity (all three axes).
  • Visual inspection of probe + fibres.
  • If needed, cleaning of fibres.
  • If missing, mount fibre protection caps.

Remarks

  1. The submission of this RMA request will be handled as an order.
  2. Allow 15 working days turn around time after receipt of instrument. When calibration is ordered Return time will be carried out to our best effort. This is due to calibration being performed externally.
  3.  If applicable, it is strongly recommended that all fiber optic cables are shipped with the unit.
  4.  All prices are in Euro excluding VAT and transportation costs.
  5.  General terms and conditions of Raditeq Instruments apply.
  6. For products that are shipped with a warranty RMA, but are found to work normally and within specifications, we charge a euro 150 investigation fee.

What falls under Probe Check and test

  • Verify frequency response / linearity (all three axes).
  • Visual inspection of probe + fibres.
  • If needed, cleaning of fibres.
  • If missing, mount fibre protection caps.