Valid warranty claims will not be subject to invoicing. (See step 6 for warranty claims).

End of Life Products

A End of Life Product or legacy product is selected. Raditeq will not always be able to repair these products as there might no longer be available component Raditeq will evaluate based on each end of life product RMA if the repair is possible. 

Refer to the– End of Life documentation.  For more information about the End of Life status of Raditeq products.

Before requesting an RadiPower® RMA please verify the suggestions below:

• Is the frequency set to the applied frequency?
• RPR2006C and RPR2006P: Is the VBW setting set to 1kHz for frequencies below 100kHz?

Before requesting an RadiCentre® RMA please verify the suggestions below:

• Has the display been calibrated? Refer to the manual for instructions.

Before requesting an RadiGen® RMA please verify the suggestions below:

• Is the reference source set correctly to internal/external?

Before requesting an RadiSwitch® RMA please verify the suggestions below:

• Is the interlock on the RSW closed? If not, please close the interlock switch.

Before requesting an RadiField® RMA please verify the suggestions below:

• Check the connections of the coaxial cable between the RadiField and the RadiField plugin card. Is the coaxial cable (frequency response) still in good condition (intact)?
• Is the signal generator, which is connected to the RadiField, working properly?
• Is the external mains supply cable connected to the PSU plug-in card?
• Is the external power supply turned on?
• If you encounter polarizer issues: Recalibrate the polarizer via the RadiCentre screen.

Before requesting a RadiSense® RMA please verify the suggestions below:

• Did you clean the fibers? Please refer to the manual for cleaning instructions.
• Do you use the original fibers supplied by Raditeq?
• Do you use the RadiSense without extension fiber? If yes: try with an extension fiber.
• If available, try the probe with another LPS card or try the LPS card with another probe.

If you're experiencing unstable readings, check the following:

• Which filter have you selected? When measuring low field strengths, selecting a higher filter setting will result in a more stable reading.
• It may also help to turn off amplifiers if they introduce noise.

If you're experiencing incorrect measurement values, check the following:

• Please make sure the “Zero” command has been executed correctly. Always execute a zero command without field present.
• Please verify is user corrections are correct and switched on if needed.
• Is the frequency set to the applied frequency?

Models of the plug in cards can be found here

Raditeq Calibration Options

Raditeq offers two types of calibration for each probe model:

1] Accredited Calibration before and after adjustment

2] Accredited Calibration only

Option 1: Calibration before and after adjustment

-> Initial Calibration (as received):The probe is calibrated under accreditation in the condition it was received. This provides insight into how the probe functioned during the previous calibration period. In case the probe is partly defective, Raditeq will still attempt to perform the initial calibration to the extent possible. For example, if one axis is malfunctioning, the remaining functional axes will still be measured and calibrated. If the probe is fully or partly defective, Raditeq will inform the customer prior to proceeding. In such cases, an additional repair process may be ordered separately.

-> Factory Adjustment: The probe is adjusted to restore or optimize performance in line with factory specifications.

-> Final Calibration (after adjustment): A second accredited calibration is carried out to verify and document the status of the probe after adjustment. The resulting calibration certificate reflects the probe’s condition for the new calibration period.

Option 2: Calibration only

• Only an accredited calibration is performed, regardless of whether the probe is partly defective or not. If a probe is partly or fully defective, an additional repair process may be ordered separately with or without a full second calibration.

• The submission of this RMA request will be handled as an order.
• Products sent to Raditeq for repair without an RMA number will not be processed until an RMA form has been submitted. This will result in a longer turnaround time.
• The product to be repaired must be properly sealed and packaged, preferably in the original packaging. Raditeq is not responsible for transit or transport damage to the product.
• If applicable, it is strongly recommended that all fibre optic cables (e.g., extension cables) are included in the shipment of the RMA.
• Please allow approximately 15 working days turnaround time for repair after receipt of the instrument. Note: turnaround times exclude shipping and transit to and from Raditeq.
• Allow approximately 5 working days turnaround time for calibration after repair. Note: this also excludes shipping and transit times.
• If the product arrives damaged due to improper packaging and/or transport, the fixed repair price offer is no longer valid.
• The fixed repair prices mentioned are applicable only for a single defect. Products with multiple defects may not be covered under a single fixed repair price.
• Damage caused by misuse—such as broken or burned optical fibres—is not covered under warranty.
• For fixed price repairs, the customer or reseller is responsible for arranging and covering the shipping costs both ways.
• For warranty repairs, the customer or reseller must arrange and cover shipping costs to Raditeq. After repair, Raditeq will arrange and cover the return shipment to the customer or reseller.
• For products shipped under a warranty RMA but found to function normally and within specifications, a €150.00 investigation fee will be charged.
• All prices are listed in Euros (€) and do not include VAT.