Service Statements

Service level Agreement

Raditeq Offers one (1) year warranty on all its products calculated from the initial delivery date. Raditeq will add two (2) years extra warranty for free if the end-user registers the product on the Raditeq website. This warranty service is applicable only on Raditeq Test- and Measurement products. Service Level Agreement (SLA) is offered to extend the service on Raditeq products. The SLA offers you an efficient and effective cost of ownership to prevent unexpected high service costs. This is also to ensure maximum and optimal availability of Raditeq Products.

The SLA has three, customer selectable, service levels:

  • BASIC; Repair service (components and labor)
  • EXTRA; BASIC + ISO/IEC 17025 re-calibration after repair
  • FULL; EXTRA + loan instrument and annual ISO/IEC 17025 calibration

Advantages of the SLA

  • Customer selectable service fee
  • All-in price for a period of 10 years (transportation excluded)
  • Maximum repair turnaround time (2 weeks)
  • Free loan unit if repair takes more than 2 weeks (full service)
  • ISO/IEC 17025 quality ensured (extra/full service)
SLA Agreement Conditions
Return Material Authorization (RMA)

If you have any problems with our equipment, please fill out the Return Material Authorization (RMA) form below.  Upon receipt of this form, we will confirm your request and provide you with an RMA number.

Products sent to Raditeq for repair without an RMA number will not be Processed until an RMA form has been completed and will have a longer turnaround time.

 REMARK:
The product to be repaired must be properly sealed and packaged and sent to Raditeq preferably in the original packaging.
Raditeq is not responsible for transit and transport damage to the product. If the product arrives damaged due to improper packaging and / or transport, the fixed repair price offer is no longer valid. 

Please note that warranty terms and conditions (warranty conditions found here) apply to our products. Also please refer to the End of Life Guide (EoL found here) to see which products are still actively supported and / or discontinued for service.

End of Life Statement

One of the four following options can be selected:

  1. Warranty Claim (warranty conditions found here)
    (Lead time after receiving the instrument: 15 working days for repair + 5 working days for calibration)
  2. Fixed Repair Price
    (Lead time after receiving the instrument: 15 working days for repair)
  3. Fixed Repair Price including Calibration
    (Lead time after receiving the instrument: 15 working days for repair + 5 working days for calibration)