Return Material Authorization - Raditeq

RMA Form

RMA - Conditional Form

Before requesting an RadiSense® RMA please verify the suggestions below:


  • Did you clean the fibers? Please refer to the manual for cleaning instructions.
  • Do you use the original fibers supplied by Raditeq?
  • Do you use the RadiSense 10 without extension fiber? If yes: try with an extension fiber.
  • If available, try the probe with another LPS card or try the LPS card with another probe.


If the issue is unstable readings:

  • Which filter have you selected? When measuring low field strengths, selecting a higher filter setting will result in a more stable reading.
  • It may also help to turn off amplifiers if they introduce noise.


If the issue is an incorrect measurement value:

  • Please make sure the “Zero” command has been executed correctly. Always execute a zero command without field present.
  • Please verify is user corrections are correct and switched on if needed.
  • Is the frequency set to the applied frequency?

Before requesting an RadiCentre® RMA please verify the suggestions below:


  • Has the display been calibrated? Refer to the manual for instructions.

Before requesting an RadiPower® RMA please verify the suggestions below:


  • Is the frequency set to the applied frequency?
  • RPR2006C and RPR2006P: Is the VBW setting set to 1kHz for frequencies below 100kHz?

Before requesting an RadiGen® RMA please verify the suggestions below:


  • Is the reference source set correctly to internal/external?

Before requesting an RadiSwitch® RMA please verify the suggestions below:


  • Is the interlock on the RSW closed? If not, please close the interlock switch.

Before requesting an RadiField® RMA please verify the suggestions below:


  • Check the connections of the coaxial cable between the RadiField and the RadiField plugin card. Is the coaxial cable (frequency response) still in good condition (intact)?
  • Is the signal generator, which is connected to the RadiField, working properly?
  • Is the external mains supply cable connected to the PSU plug-in card?
  • Is the external power supply turned on?
  • If you encounter polarizer issues: Recalibrate the polarizer via the RadiCentre screen.

Find the Firmware version of the device on the touch screen of the RadiCentre® by pressing Info and then the appropriate slot number.


RMA Remarks

  1.  The submission of this RMA request will be handled as an order.
  2. Allow 15 working days turn around time after receipt of instrument. When calibration is ordered Return time will be carried out to our best effort. This is due to calibration being performed externally.
  3.  If applicable, it is strongly recommended that all fiber optic cables are shipped with the unit.
  4.  All prices are in Euro excluding VAT and transportation costs. (free Carrier Woerden).
  5.  General terms and conditions of Raditeq Instruments apply.
  6. For products that are shipped with a warranty RMA, but are found to work normally and within specifications, we charge a euro 150 investigation fee.

What falls under probe & check and test

  • Verify frequency response / linearity (all three axes).
  • Visual inspection of probe + fibres.
  • If needed, cleaning of fibres.
  • If missing, mount fibre protection caps.

Warranty Conditions

Please note that our warranty conditions apply to all Raditeq products. Also refer to the End of Life guide to see which products are still supported and/or discontinued for service. – End of Life documentation.