Return Material Authorization – Raditeq

Company nameReseller– Select –MDL Technologies (UK)Amideon Technologies Ltd. trading as ArralisAP-Flyer sp.  z o.o.ATS Technology LimitedBadawe Engineers Pvt. LtdBluEmi s.r.o.CE-BIT Elektronik ABCompliance Direction International LimitedCompliance Engineering Pty LtdCORNES Technologies LtdCN RoodDRYS TECHNIKI S.A.Electronic Scientific Engineering Ltd. – ESEEM Electronics CorporationEMC PARTNER FranceEmitec Messtechnik AGEMV Service GmbHGOmeasure ApSHemera RFIncelerisITC KoreaMeltronics LTDMicrotek InstrumentsMicrowave Factory Co., Ltd. (Cornes Technologies)Mitron Inc.MitTest OyNanjing Rongxiang Testing Equipment LtdNichecom LtdNortelco Electronics ASNortelco Electronics DanmarkPrecision Technologies PTE LtdQuantel Pte Ltd.SPT VendasTESEO S.p.A.  TECNOLOGIE E SISTEMI ELETTRONICI EDVEGINEAN TECHNOLOGY CO.,LTDWavecontrol, S.L.Yildirim Elektronik LtdRaditeq B.V.KIWA Dare ServicesOtherOther resellerContact nameEmailPhone/MobileYour order number

RMA Remarks

1.  The submission of this RMA request will be handled as an order.
2. Allow approximately 15 working days turn around time after receipt of instrument. When repair is ordered including calibration, the turnaround time can be longer. This is because the calibration is performed at an external lab.
3.  If applicable, it is strongly recommended that all fibre optic cables (e.g. extension cables) are included in the shipment of the RMA.
4.  All prices are listed in Euros and do not include VAT.
5. For products that are shipped under a warranty RMA, but are found to work normally and within specifications, we charge a €150,00 investigation fee.
6. The fixed repair prices mentioned are only applicable for a single defect. Products having multiple defects, or defects caused by improper usage, are not covered under this fixed repair price.
7. Products sent to Raditeq for repair without an RMA number will not be processed until an RMA form has been submitted and will have a longer turnaround time.
8. Note that calibration is only possible in combination with fixed price repair or a check and test.

The customer/reseller will need to arrange shipping and cover the transportation costs. On a standard repair this includes shipment to Raditeq and return shipment.

For warranty repairs, Raditeq will arrange and cover the return shipment.

The product to be repaired must be properly sealed and packaged and sent to Raditeq preferably in the original packaging. Raditeq is not responsible for transit and transport damage to the product. If the product arrives damaged due to improper packaging and / or transport, the fixed repair price offer is no longer valid.

Which product needs to be repaired RadiSense® Series RadiField® Series RadiCentre® Series RadiLink® Series RadiPower® Series RadiSwitch® Series RadiGen® Series RadiCoupler® Series RadiAmp® Series RadiPol® Series

Before requesting a RadiSense® RMA please verify the suggestions below:

• Did you clean the fibers? Please refer to the manual for cleaning instructions.
• Do you use the original fibers supplied by Raditeq?
• Do you use the RadiSense without extension fiber? If yes: try with an extension fiber.
• If available, try the probe with another LPS card or try the LPS card with another probe.

If you’re experiencing unstable readings, check the following:

• Which filter have you selected? When measuring low field strengths, selecting a higher filter setting will result in a more stable reading.
• It may also help to turn off amplifiers if they introduce noise.

If you’re experiencing incorrect measurement values, check the following:

• Please make sure the “Zero” command has been executed correctly. Always execute a zero command without field present.
• Please verify is user corrections are correct and switched on if needed.
• Is the frequency set to the applied frequency?

Before requesting an RadiCentre® RMA please verify the suggestions below:

• Has the display been calibrated? Refer to the manual for instructions.

Before requesting an RadiPower® RMA please verify the suggestions below:

• Is the frequency set to the applied frequency?
• RPR2006C and RPR2006P: Is the VBW setting set to 1kHz for frequencies below 100kHz?

Before requesting an RadiGen® RMA please verify the suggestions below:

• Is the reference source set correctly to internal/external?

Before requesting an RadiSwitch® RMA please verify the suggestions below:

• Is the interlock on the RSW closed? If not, please close the interlock switch.

Before requesting an RadiField® RMA please verify the suggestions below:

• Check the connections of the coaxial cable between the RadiField and the RadiField plugin card. Is the coaxial cable (frequency response) still in good condition (intact)?
• Is the signal generator, which is connected to the RadiField, working properly?
• Is the external mains supply cable connected to the PSU plug-in card?
• Is the external power supply turned on?
• If you encounter polarizer issues: Recalibrate the polarizer via the RadiCentre screen.

Select your RadiPower® model– Select –RPR2006 SeriesRPR2018 SeriesRPR3006 SeriesRPR3008 SeriesRPR4006 SeriesRepair or check and test of probe Check & test only – €330,00 Check & test + repair

What falls under a probe check and test

• Verify frequency response / linearity (all three axes).
• Visual inspection of probe + fibres.
• If needed, cleaning of fibres.
• If missing, mount fibre protection caps.

Select your RadiSense® model for check & test– Select –RSS1004RSS1006RSS1018RSS2010RSS2026RSS2040RSS3018USelect your RadField® model for repair– Select –RFS1006B – €5.500,00RFS2006A – €5.500,00RFS2006B – €5.500,00RFS2018B – €5.500,00Select your RadiSense® model for repair– Select –RSS1004 – €1.650,00RSS1006 – €550,00 + Cost investigation Due to limited repair options/partsRSS1018 – € 2.585,00RSS2010 – € 1.980,00RS2026 – €3.245,00RS2040 – €3.245,00Select the issue(s) with your RadiSense®. Antenna (covers) are damaged Fiber connectors defective Fiber cable is loose in connector Fiber connectors are burned Probe measures incorrectly Probe does not start Probe beeps during operation Probe optic fibre is broken Probe gives an error message OtherWhat/which error message(s) do you get from the ProbeSelect the issue(s) with your RadiCentre® Display is defective The touch screen doesn’t work The processor doesn’t work The power supply doesn’t work OtherSelect the issue(s) with your RadiSwitch® Defective relay (please specify which relay is defective Plug-in card is not reconized by the RadiCentre® OtherSelect the issue(s) with your RadiGen® Incorrect frequency response Incorrect frequency RadiGen doesn’t start OtherSelect the issue(s) with your RadiLink® RadiLink® does not start Errors occur during operation (please specify the error code(s)) Freqeuncy response s incorrect (please add measured frequency response) OtherSelect the issue(s) with your RadiField®. RadiField® doesn’t start Errors occur during operation (please specify the error code(s)) Antenna and or antenna cover is damaged OtherSelect the issue(s) with your RadiPower®. The power meter measures incorrectly Attenuator/connector damaged OtherSelect the issue(s) with your RadiCoupler®. Frequency response incorrect RadiCoupler® is damaged OtherSelect the issue(s) with your RadiAmp®. Output power too low Remote control does not work Control buttons are not functional OtherSelect the issue(s) with your RadiPol®. RadiPol does not start OtherDefine problem description of your RadiSense®Define problem description of your RadiField®Define problem description of your RadiCentre®Define problem description of your RadiLink®Define problem description of your RadiPower®Define problem description of your RadiSwitch®Define problem description of your RadiGen®Define problem description of your RadiCoupler®Define problem description of your RadiAmp®Define problem description of your RadiPol®Upload an image of the problemChoose File Serial number of product to be repairedWhat mainframe are you using with the RadiSense® RadiCentre single slot – CTR1001S RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 slots – CTR2008What mainframe are you using with the RadiLink® RadiCentre Single slot – CTR1001S RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 slots – CTR2008What mainframe are you using with the RadiSwitch® RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 slots – CTR2008What mainframe are you using with the RadiField® RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 slots – CTR2008What mainframe are you using with the RadiGen® RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 slots – CTR2008What mainframe are you using with the RadiPower® RadiCentre single slot – CTR1001S RadiCentre 2 or 7 slot – CTR1004B/CTR1009B (#010) RadiCentre 8 Slots – CTR2008 Stand-alone (USB to PC)Firmware Version of product to be repaired

Find the firmware version of the device on the touch screen of the RadiCentre® by pressing info and then the appropriate slot number.

Do you want us (if possible) to update you firmware to the latest version? Yes NoOptional RadiGen® series calibration after repair– Select –RGN0230/2400 – GEN017FQ | €685,00RGN6000/RGN2006 – GEN017FT | €1030,00No calibrationOptional RadiPower® 4006 series calibration after repair– Select –RPR4006R – PMT004HT | €750,00No calibrationOptional RadiPower® 2006 series calibration after repair– Select –RPR2006C/P – PMT004HT | €750,00No calibrationOptional RadiPower® 2018 series calibration after repair– Select –RPR2018C/P – PMT004HX | €990,00No calibrationOptional RadiPower® 3008W calibration after repair– Select –RPR3008W – PMT008HU | €1100,00No calibrationOptional RadiPower® 3006W calibration after repair– Select –RPR3006W – PMT008HT | €990,00No calibrationOptional RadiSense® 4/6 calibration after repair– Select –RSS1004/6 – ISO17025 – PRB106FT | €1.865,00RSS1004/6 – Cofrac – PRB206FT | €1.865,00No calibrationOptional RadiSense® 10 calibration after repair– Select –RSS2010I/S/B/H/E – ISO17025 – PRB106FV | €1.980,00RSS2010I/S/B/H/E – Cofrac – PRB206FV | €1.980,00No calibrationOptional RadiSense® 18 calibration after repair– Select –RSS1018/3018 – ISO17025 – PRB106FX | €2.475,00RSS1018/RSS3018 – Cofrac – PRB206FX | €2.475,00No calibrationOptional RadiSense® 26/40 calibration after repair– Select –RSS2026/40 – ISO17025 – PRB106FZ | €3.350,00RSS2026/40 – Cofrac PRB206FZ | €3.220,00No Ccalibration

Please note that our warranty conditions apply to all Raditeq products. Also refer to the End of Life guide to see which products are still supported and/or discontinued for service. – End of Life documentation.

I accept the pricing for the repair and, if applicable calibration, as defined in this RMA form.

I hereby accept the Raditeq Terms and Conditions and Privacy Policy

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